Legal

 

QUESTIONS TO ASK YOUR FINANCIAL SERVICE PROVIDER (FSP):

  1. Are you registered with the Financial Service Conduct Authority as a Financial Service Provider?
  2. Do you have professional indemnity insurance?
  3. Which company’s products are you licensed to sell?
  4. What products are you licensed to sell?
  5. What are your staff’s qualification?
  6. How will you be paid and how much?
  7. How often will I see you?

FAIS OMBUD:

The FAIS Ombud’s role is to resolve disputes between financial service providers and their clients in a procedurally fair, informal, economical and expeditious manner. If you received inappropriate advice or your FSP or representative has not followed the proper procedures, you are entitled to complain to your intermediary and afford them the opportunity to rectify the matter. Thereafter, you can approach the Short Term FAIS Ombud to look into the matter further. Details are as follows:
 

The Office of the FAIS Ombud

Tel:   012 762 5000
  012 492 9711
  0860 066 3274
Fax:   012 348 3447
Address:  P.O Box 74571, Lynwood Ridge, 0040
Email: info@faisombud.co.za

 

COMPLAINTS PROCEDURE:

If you have any complaints which have or may cause you prejudice or damage relating to a financial service rendered by our staff or by one of our representatives, please contact our Complaints Dispute Facilitator immediately. Details are as follows:

Name: Henk Nel
Tel:   011 450 0530
Fax:  011 450 4917
Address: P.O. Box 298, Bruma, 2026

Our complaints procedure has been established in terms of the Financial Advisory and Intermediary Services Act to protect you, our client. All complaints must be submitted in writing and must contain all relevant information and documentation. Our internal complaints resolution process is intended to provide fair and effective resolution of all complaints.

 

WHAT HAPPENS IF I HAVE A DISPUTE ON A CLAIM WITH THE INSURER?

If you suffer a loss and your insurer repudiates your claim and you feel that this is either unfair in view of the circumstances of the loss or incorrect based on your policy wording, you have the right to approach the Ombudsman for Short Term Insurance who has jurisdiction to review the circumstances and make recommendations on such disputes. His authority covers both personal and certain commercial insurances. Should such a situation occur, we will assist you in submitting the relevant documentation to the following:

The office of the Ombudsman for Short Term Industry (OSTI)

Tel: 011 726 8900
Sharecall: 0860 726 890
Fax:   011 726 5501
Address: P.O. Box 32334, Braamfontein, 2017
Email:  info@osti.co.za

 

OUR FAIS DETAILS ARE AS FOLLOWS:

Name:  Thor Insurance Brokers (Pty) Ltd
FSP No:   8400
Address:   P.O. Box 298, Bruma, 2026
Compliance Officer: Claire Mitchell
Company: Associated Compliance (Pty) Ltd
Address: P.O. Box 9655, Devon Valley, 1715
Tel:   011 678 2533
Email: info@associatedcompliance.co.za
Website: www.associatedcompliance.co.za
Licence Number: 6377